Privacy Policy

This Privacy Policy explains how CycleCraft processes personal data when you use the website, contact the workshop, request bicycle servicing, or arrange related communications.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data category

Data We Collect

We may process identification and contact details, service inquiry information, bicycle intake and inspection details, quote and approval records, booking preferences, payment-related records, and technical data such as device, browser, and usage information. Where needed for service delivery, we may also record notes about the bicycle’s condition, requested repairs, and collection summaries.

The categories collected depend on the way a person contacts the workshop or uses the site.

Collection source

How We Collect Data

We receive data directly from users through phone, email, contact forms, and workshop drop-in communications. We also collect information during intake, inspection, repair, collection, and payment handling, and we may obtain technical data automatically when the site is used.

Information comes from direct submissions, workshop interactions, and limited technical collection.

Cookie type

Types of Cookies

We may use essential cookies to support site operation, functional cookies to remember preferences, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie categories are kept to a standard level and are used for operational purposes.

User control

Cookie Control

We use cookies and similar technologies for essential site functions, basic analytics, and preference handling. Non-essential cookies may be limited by browser settings or other controls provided on the site, but some features may not function properly if cookies are disabled.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Your Rights

Subject to applicable law, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in appropriate cases. Some requests may be limited where the workshop must keep information for legal, contractual, or operational reasons.

Available rights depend on the legal basis and the nature of the processing.

How to Make a Request

To exercise a right, a person should provide enough information to identify the relevant record and explain the request. We may ask for additional details to confirm identity or to locate the data concerned before responding.

Requests are handled after identity and scope checks where necessary.

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including service administration, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymized, or archived in a limited form where the law requires retention.

Retention is tied to the service record, legal duties, and the time needed to resolve follow-up matters.

Policy Updates

If we make material changes, we will update the policy text on the site and may provide an additional notice where appropriate. The date of the latest revision should be checked before relying on this notice.

We may revise this notice when our practices, legal duties, or site features change.

Processing purpose

Purposes of Processing

We use personal data to respond to inquiries, schedule and manage bicycle intake, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, record quality checks and service summaries, process payments, maintain business records, improve site reliability, and meet legal obligations.

Processing is limited to the workshop’s ordinary business and compliance needs.

Sharing partners

Sharing With Service Providers

We may share personal data with service providers that support hosting, communications, record keeping, payment processing, or other operational functions. These recipients are expected to use the data only for the services they provide and to protect it appropriately.

Operational recipients are used only when needed to run the workshop or the site.

Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or similar legal processes. We may also share information to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is necessary and proportionate.